Why Your Business Need Electronic Documentation Management?

Even now, in almost every company documentation work still belongs to that chunk load of paper work on the desk that HR managers dread to sought. Though electronic document management and cloud management systems have been around for a quite a while, there are a very few organisations that actually use it. Probably because they are still very much susceptible to errors.

In case, you are very much interested in introducing electronic document management system in your company but have your own share doubts then we are here to qualm your doubts.   

Effortless collaboration: No matter how small or big your company is, every one of them requires collaboration of paper work both externally and internally. These electronic management systems help in proper reviewing, authoring, or mending of these documents without causing any major damage. 

Time management: If there is anything that most managers are heavily pressed with then it has to be “time”. Deadlines are always close and work is always never ending.  Electronic documentation management systems help managers to push these documents automatically. This automatically translates to timely submission and improved editing. 

No more hassles of Email: There is no doubt that “email” is more of a blessing as far as record keeping is concerned but it can become a hassle-some if there are just too many emails to maintain. Sometimes they can also lead to security and storage issues. In such case, electronic document management definitely comes across as a way better option. It has way better security and regulates content with much more ease. 

Reliable back-up: Organisations create tons loads of content every single day and most of it not that important. Though, having a back-up of all of them is very much required. EDMS documents and restores all this content with ease and keeps it safe at a one specific location. 

Reduced archiving costs: Managing paperwork is more intensive than creating it; especially if it is in hard copy. EDMS facilitates easy processing, storing, and archiving of large amount f records. This reduce a large chunk of paperwork that you have to handle at the desk and your important data is also secure that way. 

Documentation management has become way easier than it was ever before but as almost everything is stored on the cloud, it is also highly susceptible to foreign agents. While choosing a vendor for your company, make sure that you are bringing the right person on board.

Related:

How To Choose The Best DMS For Your Business?

7 Document Management Trends for 2017

Best Tips To Improve Your Call Centre’s Performance

In today’s world, where customer service is so important, outsourcing your work to a call centre or maintaining an in-house team is imperative. Having a well-structured team and delivering services effectively is mandatory for smooth functioning and eventual success and target overhaul.

Hitting plateaus and suffering due to black days is also very likely common, which can easily bring down the overall performance of the call center. There are some universal issues that all call centres, be it call centre Dubai.

Here are some you can look into immediately if you’re leading a team into customer service and support: 

• Be clear on what your success targets are

Success targets are many and may vary from organisation to organisation. So focus on what’s important, scoring targets, creating a wholesome work environments, overall revenue etc. It is advised to use intrinsic and motivational techniques to push people towards doing their best instead of lighting a fire under them - it may be detrimental instead.

• Have solid performance metrics

Average handling time should be one of the metrics and not a definite or the ultimate one. Tap customer satisfaction levels, lifetime value of customers, new sales etc. One should also revisit various ways to improve such performance – should one install document storage solutions for better tracking or handling of work, how is one measuring conversions etc. One should hit the balance between efficient business costs and revenue generation

• Have a well segmented IVR route for the customers

Customers are more likely to get agitated if they call the central helpline and get connected with the wrong executive. Improve the routing so that matching the customer to the right agent becomes easier and improves customer experience. This can also help increase job satisfaction from the executive’s point of view, since they are able to help the customer with the information they were seeking in the first place.

• Introduce effective flexible working plans 

Having an austere working plan and schedules might introduce discipline but its hard to keep the motivational levels up if there isn’t some flexibility provided to the way an individual functions.

There are certain unavoidable circumstances in which a person may not be able to put in their 100% or not function within the original scope of hours. For such cases, establishing a flexible working scenario where an executive can put in work hours as productively as possible.