How To Find The Right Call Centre In Dubai

Finding the right call center in Dubai is a complicated process. There are various components to consider including per-seat cost, management team, effectiveness, and ROI. When there are many players in the industry, and the competition is tough, there are a few key factors that clients can look for. These may include the service quality of the company, the customer bench that they hold, their ability to scale up and their willingness to develop strategic relationships. 

The vision of the company

While often an overlooked component, making sure that the company’s vision is on par with yours is important. That is because you want to work with a brand that’s committed to helping you grow. Vision comes as a primary driver of that growth. That’s why some of the top Dubai call center companies like Data Direct establish an overarching vision that stimulates growth for the company. 

Size and flexibility of the team

It’s important to work with someone that really understands the value of size and flexibility. A team size that can handle projects big and small are in the best shape to produce effective results. Flexibility comes in the form of peak volume seasons as well, which means that these call center companies must be ready to provide high uptime and quality during these peaks. 

Technologically inclined

Call center companies that are more tech-savvy, including cloud, CRM, and data mining, are the ones that are best to work with. Dubai call center companies have been at the cutting edge of innovation when it comes to tech, which is why clients work with them. Companies like Data Direct, have been at the forefront of customer-oriented tech integrations. 

Business-oriented approach

There are many call centers that operate as a standalone seat-phone oriented approach. Few of the top ones are focused on understanding your business from the ground up. These are the companies that you should work with. Companies that understand your business model and connect with you from an ROI and business approach are the ones that clients appreciate working with. 

Team effectiveness

Dubai call center companies are some of the best in the region when it comes to the effectiveness of teams. You can do a few test-runs and measure their effectiveness closely while drawing insights. Companies are transparent with their approach and effective in their execution. 

Why There Is A Need For Outsourcing Work?

No matter how big or small the organization is it cannot do everything on its own. There are certain things that some organizations, especially digital advertising agencies and BPOs have to outsource.

 

More often than not outsourcing is considered to be one the direct outcomes of globalisation. When the various countries put down their quotas and got away the tax barriers they imposed on products and services coming from other countries, outsourcing became as common as it is today especially with Enterprise content management system.

Now, of course, the idea of outsourcing has become much more organised. Companies now spread their operations globally in order to expand productivity. This is mainly because these companies hold their operations and function in multiple countries and are called Multi-National companies.

The idea of outsourcing work is becoming increasingly popular in developing countries like India, Pakistan, and Bangladesh because it directly converts into employment opportunities. The base of the organization might be in US, Canada, or UK but it allows individuals from these countries to work for multinationals. Moreover, it is equally good for these multinationals as developing countries also provide cheap labour. So, for example, a company manufactures cars. The technology it would require would be outsourced from North Europe/US or Germany. For the spare parts, the go-to country would be China. And once the product is made and sold the after sale service is mostly provided by countries where there is cheap labour and the youth is fluent in English.