What All You Need To Start a Call Center Job?

Gone are the days when people used to wait for the college to finish and then start earning.

Youngsters are much more aware than the previous generation and know the perks of earning and being independent.

Unfortunately, very few know about the various avenues from where they can earn.

Well, if you are somebody who likes to talk to people, working at a BPO is a very good option.

Almost every major company and business process management suite uses BPOs and call centers to connect with their customers.

In case you are really pondering over the idea of going into a call center job, here are a few avenues for you. 

Have an energetic attitude: 

The basic purpose of a BPO service is to solve the problems of current and potential customers. As a customer, you must have come across some agents who are bad or good at handling their job.

Take cue from both the cases and polish your speaking and troubleshooting skills. Try your best to be energetic and have a positive attitude while you are talking to the customer.

If you are really good at your job then you can easily get promoted to the next level in a short period of time.

Good listening skills:

As a call center agent, you must remember that only a good listener can be a good speaker. Representatives at Dubai call center make sure that their agents listen to the query of their customers clearly and then troubleshoot it.

In the very beginning you can have scripts and some cues to read from. Once you get ample experience you can have questions first hand or even take the problems of your colleagues.     

Technical skills are important:

Besides good communication skills, you also need basic knowledge windows, MS-excel, and word to do your job.

You should be able to enter the data quickly so that you can process information easily. 

How To Choose The Best DMS For Your Business?

There is an increased dependency on digital documents, excels and presentations these days for running a business. Also increasing is the dependency on cloud storage for storing these files till they need to be viewed or retrieved. This has paved way for Document management services to take shape in our world as high-speed internet, scanning hardware and disk storage are witnessing big drops in prices. 

Document management software are becoming more popular with all kinds of businesses, size & scale notwithstanding. Most among the software come with a host of services and features that may or may not suit your business. 

Evaluate the following factors before taking a final call:

Ease of Integration

Any DMS you choose should be easy to integrate with your current business software such your ERP or accounting software, and hardware such as scanner, printer, desktop etc. This ensures that you don’t need to invest in any new electronics or software to go hand-in-hand with your chosen DMS. A quick integration also means quicker downloads and processing resulting in more accurate trail for any work done on the software

Search Feature 

Since DMS is about retrieving data as and when required, the search feature has to be extremely elaborate and extremely quick with fetching the results. Different kinds of searches such full text search can be extremely instrumental in finding files which have been incorrectly named. 

Customizable 

Since every organization cannot have the same needs or requirements from a DMS, it is essential that the software should be customizable at any point. A small company may grow bigger one day, and the requirements may change. A good DMS will always be easily scalable, increasing in features and storage size as per demand.  Similarly, some come with very specific features such as optical character recognition, portability that can be added as per your business’ requirement. 

Access to multiple users

A solid document management services system will come with multi-user access since the feature improves productivity among group members while increasing co-ordination within the respective groups for effective execution of the tasks. A feature to allocate access level also comes in very handy when assigning access to ensure that the right people are able to make any required edits.

Back up & Format Compatibility

Ensure that the DMS you are currently evaluating supports all the basic file formats, along with the formats your business runs on. Along with the file formats, the software should ideally have the feature of being able to retrieve previous versions of the stored documents that have been edited. 

User Reviews

Always do a thorough research about the brand online and know what others are saying. Software with proven track records can rarely go wrong with their service. However, to be surer, if your DMS provider claims that they have provided DMS solutions to certain businesses, you may contact the clients personally to get honest reviews about the product. 

Advantages of Sitefinity CMS

Working in a professional environment nowadays requires the use of content management systems or CMS. Whether you are working on press releases, handling accounts, writing articles or even creating logos, CMS has become an important platform to shape raw data into the desired design language. While there are a lot of CMS platforms that are popular and cater to different audiences, a few stick out from the rest. One of them is Sitefinity.

Sitefinity is a HTML based CMS platform which is used by business professionals for streamlining their content and for other functions like document imaging services. Based on Microsoft’s .NET technology, Sitefinity has become a no-brainer for a lot of companies, but why?

Ease of Access

Sitefinity is one of the easiest content management system platforms available out there. Anyone with even a little bit of knowledge about HTML or CSS can grasp the basics of the Sitefinity functions without any trouble. The interface of the platform is also very intuitive as you can create rich and vibrant content with its unique drag and drop feature.

Mobile Support

Unlike a lot of CMS platforms which do not work properly on mobile devices, Sitefinity works smoothly as a mobile application. This is possible because of the lack of bloatware that the application has. It also lets you adapt any website on mobile device due to its inclusion of Responsive Design.

Eye-Catching Mail Design

One of the best features of Sitefinity is that it lets you design your own custom mails that will seamlessly blend with any website that currently exists. You can use the platforms’s in built email designer for having designs that pop out and have your unique brand of style.

Integration of E-Commerce

For most e-commerce startups, the need of the hour is to provide products and services quickly and without any hesitation. Sitefinity enables this as it blurs the lines between content and products to provide seamless integration for ecommerce companies. It does this by supporting multiple payment providers, multi- language capability, cloud document management and coupon management among other things. This has rapidly become a preferred CMS platform for a lots of. 

Evolution of Mobile Apps Over the Years

Mobile applications have become such an important part of lives. From adding an alarm to wake up every morning for work to killing time with games, you can download any application nowadays to make your life that much easier. However, there was a time that apps were just a mere dream and developers could not even think of downloading files, let alone heavy applications that weighed hundreds of megabytes. The mention of applications and their concept was first introduced by the man who revolutionised the technological industry with his product innovations in various departments: Steve Jobs.

Before the launch of the first Macintosh way back in 1983, Jobs was the first to talk about a nascent version of what we call the AppStore today, by stating “It would be a little like a record store, where software would be downloaded over phone lines.” With his legendary vision and willingness to push the envelope every time he would take the stage, he led the launch of the first application ecosystem called the App Store with another historical technological achievement we now call the iPhone.

Before the iPhone’s launch in 2007, a lot of developers tried their hand in making something similar but the technology and awareness available at that time prevented them from making any major breakthrough. The pioneer in this project building endeavour was none other IBM, who launched the first smartphone ever in 1994. Simon, as they named it, was devoid of any type of structure similar to the App Store but had basic applications like Address Book, Calculator, Calendar, Mail, Note Pad, and Sketch Pad which wowed the audiences of that time.

Sadly, the phone’s exorbitant price and lack of marketing led to its downfall but it set the bar for other phones to improve upon. Long before sophisticated coding would lead to feature rich phones with electronic data managementsystems and storage capabilities, Nokia came out with the legendary game, Snake. It was one of the first games that came pre-loaded for a mass produced mobile device and became an instant favorite amongst the public.

Developers kept riffing on these innovations by adding other features like the now-standard QWERTY keypad and reminders along with real-time syncing of your contacts with your e-mail IDs. Global customer support also became important for application development with call centers in Dubai, Saudi and other such cities and countries contributing in the same.

The oncoming of the iPhone changed the definition of apps forever because it was the first time a mobile ecosystem supported third party apps that could be downloaded separately and did not come preloaded. This gave the average individual a sense of choice that was missing in other phones. With other mobile platforms like Android and Windows also having their own app stores, the app revolution does not seem to be dying down any time soon in the near future.

7 Document Management Trends for 2017

In an effort to go digital, and reducing the load of paper, organizations have been successfully implementing document management systems in their infrastructure. Switching to digital storage and management of critical data is not only the need of the day but a way to stay toe-to-toe with the competition.

   

With increased development in the world of technology, notably artificial intelligence, the document management industry is already witnessing significant trends in the year 2017. Let’s shed some light on what is ruling the roost right now, and what possibilities lie ahead in the world of document management:

Outsourcing is becoming more and more common

Whether it is document management services such as capture and scanning, or record management solutions, more firms are delegating their document management operations to specialized solution providers. Going forward, this trend is only going to increase. As more outsourcing occurs, firms will have better control over their workflow and will be able to focus more on core operations and growth strategies.

Cloud technology is at the core of all document management systems

Cloud document management has really lifted off in the past few years and is the definitely the undisputed future of document management. With documents now available anywhere at any time, accessing information on the go has been transformed drastically. With rapid advancements in artificial intelligence and machine learning, cloud systems are becoming increasingly intelligent, and operational costs are rapidly dwindling.       

Social media is getting integrated into document management systems

The boom of social media and websites like Facebook, Twitter, Instagram, and Snapchat has had a profound effect on businesses. Social networking is slowly replacing the traditional means of formal communication, such as emails, and therefore, we can expect to see an increased integration of social technology in document management.

Mobile-friendly document management systems are on the rise

Today, office professionals are increasingly working through smart devices such as smartphones and tablets. Therefore, there is a greater need to make document management software mobile-friendly and efficient on a handheld system.

Client portals will be more commonplace

Due to the need for seamless sharing of files and data between the client and a project manager, document management systems are giving rise to client portals that can be easily set up via company intranet. This allows for better collaboration, communication and relationship with clients when it comes to managing important documents and projects.

Enhanced collaboration and workflow is becoming a reality

Taking cues from the previous point, document management software allow for better collaboration among colleagues and teams working on the same project. It provides a single space where anyone can share, edit, review, track changes, and comment upon file and data sharing. More software vendors, therefore, are adding this collaboration functionality in their products presently.

Standard Kinds of Document Management Software

Managing piles of paperwork and documents are easier said than done. It presents a responsibility to proficiently record and organize. Lo and behold ⎼ electronic document management solutions assist companies to manage their data- and document-related activities efficiently. Their benefits can be essentially divided into two categories ⎼ storage and organization of the bulk (documents) and consolidated access.

That’s not all though, systems have been developed according to the specific requirements of different organizations. Be advised ⎼ consider the load and operations of your company before you select a particular type. It will come to define how well the management of your company copes with its data. The software can be customized depending on the requirements and the capacity of the clients as well. Here are four types of commonly employed document management systems:

Web-based: One of the most significant advantages of a web-based electronic data management system is that it eliminates the need to arrange a client software package. Document management can be separately assessed on integrated workstations through the Internet. They include and back multiple branch operations making it easier to effectively manage multiple clients with a single system.

Data-based: Like Oracle, the underlying structure for the database is combined with the data-based packages. Clients require refined connections between the data and the images, which can be achieved by storing all the information in a single database under this type. However, it requires additional computing power and exclusive licensing.

Cloud-based: Cloud database systems have captured a wide spectrum of the market. Software run on the host’s system allows the package subscribers to operate using a link on the Internet. Initially known as hosted document management, the cloud-based package is quite similar to the web-based systems. The data is stored on the host’s server instead of being stored on the server of the user or client.

Client-server based: Client-server based packages have been developed over considerable periods of time. It is believed that they are faster and exceptionally functional as compared to the other types. Their system interface allows customization and leads to the improved integration of the workstation.

Logically, all four of them have certain advantages and limitations. A call center in Dubai or anywhere around the world must employ these types of software to ensure smooth workflow and client requirement management. The level of security or integration requirements, types of files storage and the amount of data are considered before employing one of these systems. Acquiring a system for data management at your office can help ease your operations and increase productivity.