How to use Customer Reviews to your Advantage

What could be better than customers advertising your products or services for you? Surveys indicate that up 70% of the potential buyers trust customer reviews before making a purchase. The opinion of your customer is usually considered to be authentic and reliable. Even though you might have integrated complicated technologies such as business process management suite for your business, sharing something as simple as real-time experience on your company website, blog, or social media accounts can do wonders for your public image. For obvious reasons, all marketing efforts don’t have the effect of a positive customer review. Here are ways you can use positive customer reviews to the advantage of your company.

         

·         Simplify review posting for customers

You are liable to get more and more ratings and reviews, if the reviewing process is easy and simple. Moreover, it should be visible to each customer. A customer only feels burdened by posting a review if the process is complicated. Moreover, you should work with the development team to make it interactive and entertaining. It should feel like you are genuinely interested in their feedback and the negatives will be worked upon.

·         Ensure instant response to reviews

One sure shot way to ensure the customer satisfaction is to respond immediately or as soon as possible. Irrespective of whether the review is positive or negative, take notice and respond at the earliest. On visible platforms, acknowledge their concerns; this helps in building trust among the customers, since the newer customers will know that you care even if there is a problem.

·         Check review sites periodically

As you might already know, there are several websites that allow customers to post their experience about any brand or business. These sites don’t only show reviews, but they give listings as well. So, you can create accounts on such websites and ensure that your page/section looks good. However, there are sites where you cannot reply, or have you own account. All you can do here is to work on the flaw and ensure that it is communicated to the customers through social media.

·         Share reviews on Social Media

Facebook, Instagram, and LinkedIn are popular platforms among the public and you can leave the positive reviews for the public to see. This, in turn, yields additional comments and reviews that improve the visibility of your brand. Therefore, include positive feedback and reviews on these platforms through official accounts.

In case you have your hands full with company operations, you can hire agencies providing CRM solutions in Dubai or any place depending on your convenience.    

Electronic Document Storage: A Better Alternative

Businesses of all sizes and nature are required to store documents for personal or legal purposes. They are either stored inside a room in the form of papers or on a computer as files. These documents track and record every transaction, invoice, or modification of the enterprise that helps in calculating the output and shortcomings of the business. Further, they are presented as a piece of evidence in the court of law in case of any dispute. Ergo, proper management of these documents is very essential.

Prior to technological advancements, most enterprises relied on paper for storing documents. But with time, people shifted to electronic document management system owing to its many advantages and features. Here is a list of the various advantages of an electronic document management system:-

Reduced storage space

Contrary to paper document management system, electronic document management system is a more convenient option for most enterprises as it does not require any space for storage. In early times, an entire room was dedicated for storing paper documents that required proper maintenance. Incorporating digitalization helped the enterprises to store and manage all the documents in electronic format efficiently and reduce expenses.

Better management

When documents are stored in hard copies, a huge pile of papers forms from which finding one particular document is like looking for a needle in a haystack. In case the documents are not stored in a particular order, misplacing or losing them is a huge possibility. In electronic platforms, one finds a document simply by clicking on the search button.

Security

Security is essential to store sensitive documents securely. Any leak can have the potential to burn down the entire business to the ground, which is why DMS offers a transparent and highly secure medium to store documents. It can allow only selective people to access the documents. Further, it leaves an audit trail of all the people who accessed and modified the documents.

Backup available

Natural disasters are unforeseen adversities that possess a great threat to paper documents. Flood, fire, and other catastrophes can completely destroy every piece of document stored. In such cases, no backup is available from where the data can be retrieved. Electronic document management system always maintains a backup of all the documents that can be accessed when required.

This is how Artificial Insurance Will change the Insurance Industry

Would you believe if someone told you that insurance companies are beginning to offer personalized solutions in multiple ways? Well if not, think again. Artificial Intelligence (AI) has changed how businesses function and it is now improving the way insurance companies communicate with their customers. Moreover, it is not only a one-way traffic; AI Insurance is also available for companies that invest heavily in the domain. 

There are several claims and AI allows customers to report them simply. Insurance companies can only gain absolute customer satisfaction by providing faster and easier solutions. Here are 5 ways AI is changing the Insurance industry:

1. Claims

The most important aspect of Insurance is claims. Firstly, it takes forever to receive a call from the Insurance company. Usually, it takes about 10-15 days for the claims to be processed; with AI these processes can be completed within 1/3rd of the time. This will put a stopper in fraudulent actions and save a lot of time and effort on the part of the customers and the company.

2. Marketing

Personalization is the key word that brings out the emotions in customers who buy the policies. Without AI, personalized solutions were a farfetched dream. With the help of machine learning, Insurance companies can use the data to develop marketing strategies that resonate with the wants of the customers. These campaigns focus on the human emotions that create a powerful impact on customers. 

3. Data

Data is driving just about everything that is related to businesses. Gathering customer data is by no means, a new practice whereas, expansion is. Data gives insight into customer behavior that allows the officials to strategize accordingly. AI has revolutionized this sphere and gathering data and analysis is quite simple. 

4. Underwriting 

AI is set to change Insurance underwriting jobs. Companies are beginning to invest in developing customized tool to analyze risk and therefore, they will be able to market and sell to those who are actually interested. These predictive risk modules will cut down on the losses in the long run by creating unique policies for every customer. Not only that, AI has revolutionized the way companies regard document management, especially insurance agencies that must put up with tons of tangible data.

5. Chatbots

It is estimated that 95% of all customer interactions will be completed through chatbots by 2025. Chatbots are already quite common and popular. They automate the tasks including claims. Companies have programmed chatbots to send insurance quotes after consumers submit the necessary details.  

Why Multinational Organizations Are Choosing Sustainable Development

Sustainable development has many definitions, but only one definite meaning. It is the development that satisfies the needs of the present generation without compromising the needs of the future generations. Due to the rise of increasing carbon foot print in the developing countries and over-exploitation of natural resources, holistic development has become a hot topic of discussion for all countries. Countries like Dubai, China, India, and Bangladesh are specifically under radar as they are fast booming economies that are off lately contributing maximum to the overall pollution levels globally.    

Addressing and facing the challenges  posed by the climate change requires the ability to assess and understand the climate and implement effective policies and most importantly move towards low-carbon, climate friendly and other sustainable methods of growth and development. 

Individuals, businesses and governments make millions of choices every day, which impact our society. To give effect to sustainable development, individuals need to adopt sustainable lifestyles. Companies across the world, like Data Direct in UAE, have adopted methods of green cooling that help protect the environment. This includes electronic document storage, waste management, service management alternatives, RBA, etc. It has become crucial for organizations to understand how these aspects of sustainable development are dependent upon education. For example, in developing countries, one additional year of education adds about 10% to a person's earnings. In fact, it is the cognitive skills of a population, and not the education alone, that is correlated to individual earning and economic growth. Education is also essential for environmental protection.

In the past few decades, multinational organizations have happily included environment and climate change education and also promoted new attitudes and skills for environmental protection. It induces people to change their consumption and production patterns. In 2009, UNEP and UNESCO initiated the first Global Survey on Sustainable Lifestyles (GSSL). The objective was to listen to young adults, surveying over 8,000 people from 20 different nationalities to have a better understanding of their everyday routines, lifestyles, and expectations for the future with regard to sustainability. Surprisingly, a majority of the individuals demonstrated a lack of understanding about the way that individual actions and benefits are connected with community actions and benefits. A large number of them claimed to be well-educated about the global issues such as climate change, but demonstrated a lack of understanding about the global issues at the local level.  Multinational organizations across the world have therefore adopted methods that will ensure sustainable development and help protect the environment. 

Why Blockchain Technology Is Highly Preferred In Today’s Time?

New developments in the IT sector have more or less transformed the way we exchange information and even do the transaction of money.  According to market surveyors and researchers, it is going to bring several changes in banking, insurance, and asset management in near future. Technologies like Blockchain development and mobile payment systems are a compelling alternative for customers who are tired of the loopholes present in the traditional banking system. Emerging markets are especially interested in these alternative payment systems. 

The blockchain is one remarkable development in the field of IT that organizations and banks are wholeheartedly accepting; prime reason being its effortless way of working. A Blockchain is basically a digital ledger that records make transactions, agreements, contracts, and verify everything when its time.   

Blockchains work on a special software that is readily updated as soon as the transaction, agreement, or contract is made across the network. It is due to the spontaneity of this software that more and more organizations are readily accepting it.   

There are many reasons why organizations are readily turning towards block-chain development. Let’s understand this in a bit more detail. 

It is a Secure Platform 

Blockchain database consists of blocks and transactions that are always encrypted. They are usually “hashed” or “coded” which is why it is very difficult for a foreign agent to penetrate this system. Hence, the integrity and security of your data are always ensured. 

A Customized Platform 

Banking systems are likely to become more ‘customized’ with the advent of this innovative technology. Many finance companies in developed countries have realized the increasing importance of technology in the finance sector and they have already started working on it. For instance, project finance companies in UAE are looking forward to investing in customized applications, crowd-funding platforms, etc. A customized platform ensures that you can access information without any hassles that too not at the risk of sharing for confidential data.

Less “Paperwork” Means Less “Maintenance” 

One of the most prominent reasons why customers are turning to alternative banking systems is because it can reduce a lot of paperwork. Everything is done online and that too in much lesser time. Traditional deposits systems are eroding as alternative lending platforms including peer-to-peer lenders are not getting any attention from customers anymore. If traditional institutions wish to stay in the market then they need to diversify their products and upgrade technology in their systems.

Technology is bringing some drastic changes in the finance sector and those days are not very far when almost everything will be driven by Artificial Intelligence.  

Selecting A Right Document Storage Solution For Your Company

While there are many companies in the document storage solutions industry, there are few partners that are above all others. Finding them may take some time, but with the help of a few pointers and factors, you can find the best companies to work with in your industry. Some partners will have deep knowledge and insights of the industry, while others will have a broader knowledge base in the technology. Depending on your unique requirements, you need to find the perfect partner that reflects your document storage needs.  

Survey, Research, and Analysis

Finding the perfect document storage solutions company starts with conducting a survey of the best companies available. This can be done via online search, recommendations and field visits. You can meet with several partners and get a sense of which company offers what unique solution. Several document storage solutions companies may offer a diversified portfolio, while others may claim to be the experts in one particular field. You will have to research and provide analysis about which company will fit the best with your brand and can handle a large range of document storage solutions.             

Surveying across various publications, articles and news items can also provide more context about who the company is and what their total range of solutions may be. 

Depth of Work and Customer Service

One of the greatest areas of value-add is customer service. Companies that are good at providing document storage solutions offer great customer service in the form of relationship development and need-fulfillment. Companies like Data Direct are experts in this domain and provide customized solutions and even block-chain development to build stronger relationships with clients across the world. 

The depth of work that they have, as an organization, is unmatched in the industry and their customer care is second to none. This is why they have been touted as the best document storage solutions company in the region. Depending on the depth of work that companies can provide, you should select a partner that can provide you value as well. 

Technology and Innovation

A company that’s working on document storage solutions needs to be innovative in both processes and solutions. If there are lapses in formats or human errors that occur too much you may want to find a new partner as this one may not be working out too well. Partners that are innovative in the space are those that have a tech solution that’s miles ahead of the competition. These are the companies that have a greater commitment towards client success and are truly invested in the growth of their client base. 

Role Of IOT In Current Business Scenario

If there is one word that is highly hyped in the business world right now then that is definitely ‘Internet of Things’.  Big guns in the corporate world like Cisco, IBM, and Apple are very much positive about using smart devices and technology to keep their future business more connected. Be it enterprise content management, data analysis, or operations, the Internet of Things is something that every business corporate looks forward to. Here is how IOT is changing the business world for the better.  

Data Management and Analysis 

Marketers and business leaders drive their companies on data and with IOT devices interconnecting consumers and employees, data accessing has never been so easy ever before. Many companies are deploying IOT developer kits in their offices to record patterns of customer behavior with precision. Better data analyzing translates to effective advertising targeting the right kind of audience. The best part is you will be having more data at every stage of the customers buying cycle. 

Inventory Management and Tracking 

Inventory management is the most crucial part for any company and IOT has all the capacity to revolutionize this sector as well. If your business specifically revolves around warehouse and manufacturing then IOT devices can be a great aid in inventory control and management.  In the near future, smart devices are most likely to keep a tap on any inventory change. If you think IOT is only restricted to smart homes then you are completely getting it wrong as ‘smart office’ and “smart warehouses’ are the new emerging trends.   

Remote Work 

As far as it is about connecting remote working employees, IOT is a great solution for enterprises. With multiple devices connected to the same network, business leaders can track what all their employees are doing at their desk. This will allow the business leaders to chase their targets even when their employees are remotely connected. If you think that work from home is not a feasible option then think again. 

Effortless Networking 

This is perhaps the biggest perk of IOT for the business world. Sometimes there are multiple teams working on a single project and that too at far off locations. In such situations, cloud-based software such as Zoom, Skype, Google docs, and sheets have come across as a great resort for organizations. This allows an organization to accommodate various point of views without much problem.